To ensure that we continually deliver high quality products andservices to our customers, we consistently realise the aims of our quality objectives, these include:

• Effective inter-process communication of our customers requirements
• Customer satisfaction with validation and factory acceptance testing activities
• On time completion of projects
• On time delivery of commissioning activities
• Customer satisfaction with commissioned products and after sales service

PSL quality is assured by embracing the principles and requirements of both PAT and GAMP.

ISO 9001:2000 Quality Management System
By meeting and maintaining the requirements of our ISO 9001:2000 Quality Management System, which is continually enhanced by our commitment to its improvement, we have a formal vehicle to deliver the quality our customers have come to expect.

Our performance in meeting defined criteria is monitored on a regular basis and the overall performance of the Quality Management System is assessed at Quality Management Review. We not only maintain our high standards and accountability, but aspire to higher levels of Quality and Customer Satisfaction, thus enhancing the company’s standing and the service our customers receive.