Powder Systems Ltd (PSL) is an award-winning international manufacturer providing quality innovative technology with process development expertise to the pharmaceutical, bio-pharmaceutical and chemical industries since 1989.
At PSL we are passionate about what we do. Our innovative solutions enable pharmaceutical manufacturers to improve their processes and adopt the latest advances to produce their medicines in a safer, better and more cost-effective way. Our technology is used by the industry every day to develop new-generation drugs benefiting millions of patients globally and we are proud to be involved in fighting some of the greatest health issues around the world.
The Business Development role is part of our small but dedicated customer care, on-site and spares team. Providing support in the installation of new equipment along with servicing and repairs of existing equipment including any spare parts.
The purpose of this role is to grow and establish relationships with new and existing client bases, whilst ensuring enquiries into the business are dealt with in a timely and efficient way. The successful person will have excellent customer relationships and communications skills along with a desire to grow the department.
We are looking for a self-starter who can manage their own workload effectively. The role requires a person to be proactive in there day to day activities whilst maintaining excellent customer relations through timely and clear communication with both internal and external stake holders.
Build accounts, and develop global relationships with our customer base
Outbound phone calls to all accounts on a regular basis and manage all inbound enquiries, responding to incoming requests efficiently and professionally
Maintain meaningful relationships with existing customer
Contacting customers suggesting upgrades or additional products and services that maybe of interest to the e.g. Maintenance contracts
Familiarise yourself with all products and services offered by the company’s after care department
CRM use daily, logging all enquires and providing reports when required
Assist Customer Service Manager with duties as and when required
Support with sales quotations & administration
To ensure that PSL Serve duties undertaken are compliant with the requirements of the Companies Environmental Health & Safety Policy and ISO9001:2008 Quality Management System
Degree in marketing, business administration or similar desirable
Minimum 1 year business development/sales experience
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